When quoting, customers can ask for reservations of available spaces during a week for land services and Galapagos cruises. This reservation can be extended for one more week.
Confirmations should have a written back-up via e-mail. When confirming a service, the following information should be attached:
- Passengers full name:
- Date of Birth:
- Passengers passport number and nationality:
- Arriving and departing dates:
- Booked services:
- Any food request:
- 20% deposit: 7 days after the confirmation for Ecuador and Galapagos Cruises (some cruises requests 30% to 50% payment, for such cases, Geo Reisen will advise you in advanced.
- 50% deposit: 7 days after the confirmation for Island Hopping Programs to guarantee the navigable daily tour excursions and hotels.
- 100% payment: 60 days before, in case of services including the Galapagos Islands
- 100% payment: 30 days for land services
Period before departure within which notice of cancellation is received by us in writing:
- 20%: the confirmation deposit is not refundable
- 50%: between 29 and 16 days before starting the program
- 100%: between 15 days or less.
Confirmation deposit is not refundable
- 100%: 60 days or less.
Cancellation charges are a percentage of the total package cost. These charges are based on how many days before departure we receive a cancellation notice and not when the correspondence was sent to us.