Reservation, confirmation, payment & cancellation policies

RESERVATION

When quoting, customers can ask for reservations of available spaces during a week for land services and Galapagos cruises. This reservation can be extended for one more week.

 

CONFIRMATION

Confirmations should have a written back-up via e-mail. When confirming a service, the following information should be attached:

 

  • Passengers full name:
  • Date of Birth:
  • Passengers passport number and nationality:
  • Arriving and departing dates:
  • Booked services:
  • Any food request:

 

PAYMENT

  • 20% deposit: 7 days after the confirmation for Ecuador and Galapagos Cruises (some cruises requests 30% to 50% payment, for such cases, Geo Reisen will advise you in advanced.
  • 50% deposit: 7 days after the confirmation for Island Hopping Programs to guarantee the navigable daily tour excursions and hotels. 
  • 100% payment: 60 days before, in case of services including the Galapagos Islands 
  • 100% payment: 30 days for land services

 

CANCELLATION POLICIES

Period before departure within which notice of cancellation is received by us in writing:

 

Mainland Services

  • 20%: the confirmation deposit is not refundable
  • 50%: between 29 and 16 days before starting the program
  • 100%: between 15 days or less.

Galapagos Services

Confirmation deposit is not refundable

  • 100%: 60 days or less.

Cancellation charges are a percentage of the total package cost. These charges are based on how many days before departure we receive a cancellation notice and not when the correspondence was sent to us.

REMARK FOR MAINLAND ACTIVITIES:

  1. Activities are subject to modification due to: availability, weather conditions or major forces that could affect passenger safety.
  2. For any physical demanded activity during the tour, it shall under passengers responsibility. 

 

REMARK FOR GALAPAGOS ACTIVITIES:

  1. The daily boat trips are subject to availability, weather conditions and Galapagos National Park authorizations. Possible places to visit: Bartolomé, North Seymour, South Plazas, Isabela, Floreana and Santa Fe.
  2. The itineraries are subject to change without previous advice, due to weather conditions, Galapagos National Park authorizations, operational issues or passenger safety.
  3. For any physical demanded activity during the tour, it shall under passengers responsibility.